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RETURNS POLICY
COMPANY DETAILS
We are Kendalls Fine Art.
Our VAT Number is: 176 4941 73
Our
registered business address is: Kendalls Fine Art, Bath Road, Cowes, Isle of Wight, PO31 7QN, United Kingdom
—
SALES
All sales are subject
to this policy in addition to our Terms of Service.
You will receive an Order Confirmation
email as soon as you have placed an order. Please retain this email as we may ask you for information from it in any
correspondence. If you do not receive this email please contact info@kendallsfineart.co.uk so that we can investigate and
confirm whether your order has been placed successfully.
Prices are as set out on the website
and include VAT unless otherwise shown. Where item prices exclude VAT, it will be added in your shopping basket at
the current rate, where applicable. We reserve the right to alter prices at any time.
While
every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are
approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependant on the calibration and settings of individual screens.
SHIPPING
Due
to the many variables in calculating shipping costs, e.g. size, weight, value, fragility, domestic and international
deliveries, by air or sea etc., the price of items shown excludes shipping unless expressly stated in the item
description. In some cases a separate shipping charge will be calculated automatically and added to the total - you
can still cancel the purchase if you are not happy with the shipping price. Where no shipping price is displayed, we
will contact you following your order to provide you with a shipping quotation, based on verifiable list prices. We
do not charge for handling or packing.
Where items are to be exported from the United
Kingdom, you shall be responsible for complying with any legislation or regulations governing the export from the
United Kingdom or the importation into the country of destination of the items and for the payment of any duties
therein. If the sale is zero rated or not subject to Value Added Tax due to the export of items, you shall take all
necessary steps to export the items within the time limits and in accordance with the requirements of HM Customs and
Excise and shall notify HM Customs and Excise of the export. You shall indemnify Kendalls Fine Art against any claims
made against Kendalls Fine Art for Value Added Tax or other expenses or penalties charged by HM Customs and Excise if
the goods are not exported within the time limits or for any other reason relating to your order.
RETURNS
Our
returns policy lasts 7 days for sales to customers in the EU. If 7 days have passed by since your purchase or you are
not in the EU, then unfortunately we cannot automatically offer you a refund or exchange - if this is the case please
contact us by email info@kendallsfineart.co.uk so we can consider your request.
To be eligible
for a return, your item must be unused and in the same condition that you received it. It must also be in the
original packaging.
The following types of goods are exempt from being returned or refunded:
*
Custom, bespoke or made-to-order items
* Items acquired by us for you in specific response to a
request where those items are not normally available
* Sale items. Only regular priced items may be
returned or refunded.
To complete your return, we may require a receipt or proof of purchase.
There
are certain situations where only partial refunds are granted: (if applicable)
* Where there is
obvious signs of use
* Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
* Any item that is returned more than 7 days after your purchase
Refunds
(if applicable)
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of the approval or rejection of your refund. If
approved, then your refund will be processed, and a credit will automatically be applied to your payment card or
original method of payment, usually within ten days.
Late or missing refunds (if applicable)
If
you haven’t received a refund yet, first check your bank account again.
Then contact your payment
card company, it may take some time before your refund is officially posted.
Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all of this and
you still have not received your refund yet, please contact us at info@kendallsfineart.co.uk.
Exchanges
(if applicable)
We only replace items if they are defective or damaged and a suitable replacement
is available. Due to the nature of goods sold in our store, an identical match is rarely available. If you wish to
exchange it for the same item, send us an email at info@kendallsfineart.co.uk and do not return it unless we instruct you to
do so.
Shipping
Once we have agreed to accept your returned item, please
send it to: Kendalls Fine Art, Bath Road, Cowes, Isle of Wight, PO31 7QN, United Kingdom
You
will be responsible for paying for the shipping costs for the original delivery and the return of your item. Shipping
costs are non-refundable. Your will be responsible for insuring your item during return shipping. If you receive a
refund, the cost of the original and return shipping and insurance (as applicable) will be deducted from your refund.